The CCG has a legal and moral responsibility under the Equality Act 2010 to provide any of its documents, leaflets, electronic resources etc in an alternative format if requested. Currently we try to ensure our materials are written in ‘plain English’, but there is more we can do to ensure our approach is equitable and our materials are accessible to all.
In June 2015 the Standardisation Committee for Care Information (SCCI) approved a new ‘accessible information standard’ (SCCI1605 Accessible Information). All organisations that provide NHS or adult social care must follow the accessible information standard by law (under Section 250 of the Health and Social Care Act 2012).
Organisations must follow the standard in full by 31 July 2016; the changes apply both to materials produced by the CCG, but also our GP practices, so we will need to support them to ensure they are compliant with the standards. The changes also have major implications for provider organisations and we will have a responsibility to ensure they are meeting the standard in the materials they produce for patients.
More information on the Accessible Information Standard can be found on the NHS England website.
The CCG draft Accessible Comms Policy is being approved by the relevant committees and once approved will be published on the website once ratified. Here is a simple summary of the draft strategy.
NHS Choices has a facility which allows pages on their website to be translated. Click on the ‘Translate’ tab at the top right and choose from over 70 different languages.