Summary of feedback from the July 2014 urgent care review meeting

Hereford Town Hall - 5th June 2014

As part of the ongoing review of urgent care in Herefordshire the Clinical Commissioning Group (CCG) met again with the public on 5th June in the Town Hall in Hereford. Building on findings from previous engagement events the workshop gathered further input into a set of proposed outcomes that the public want to see when dealing with an urgent or unexpected health incident. As part of CCG’s plans, the organisations who deliver services in the future will be responsible for meeting these public and patient defined outcomes.

There was great discussion and some very interesting points made which the CCG will take forward. The main themes that came out of the event are listed below.

  •  People spoke of wanting access to a trusted healthcare professional who has knowledge of their medical history and of their local area. There was preference for this to be their own GP but there was also willing for it to be another person as long as they had access to medical records, local knowledge, and health and care expertise.
  • Accessing the most appropriate place for treatment was discussed as something people feel is important. People need easy access to information about services to enable them to make decisions about where the most appropriate setting would be. These services don’t have to be traditional health settings – people are comfortable with using charity, community and the voluntary sector, if they have relevant expertise.
  • Preventing situations from becoming urgent was identified as vital. Helping people understand more about their conditions so they can better manage symptoms and avoid inappropriate urgent care use.
  • Patients accessing urgent care settings need to be viewed holistically and consideration given to the factors that perhaps contributed to their urgent or unexpected health event. More involvement with family and carers is essential in providing an overall package of care.

To find out more about the urgent care review visit our Urgent Care Engagement page.