Feedback and evaluation

Let us know what you think

We want to constantly improve our engagement activity and are aware we don’t always get things right.

If you have a comment on an activity that you have attended or taken part in (e.g. a survey or meeting) please contact us on 01432 260618 or email This email address is being protected from spambots. You need JavaScript enabled to view it.


Recent improvements to our approach

Throughout 2019 we asked members of the public and our patient representatives to comment on how we, as a CCG were doing. Based on your feedback we are no introducing 'Local Listening' - local drop-in sessions throughout the yera. More information will be available in the coming months. 


Engagement Framework Evaluation

We think that it is important that out engagement and involvement practices are equitable and equally accessible to all of the residents in Herefordshire. We are committed to review our involvement and engagement framework periodically, both internally and by seeking external assurance. 

As part of this commitment, the CCG has reviewed its’ engagement practices in 2019/20 to establish how well we adhere with the Equality Act 2010 and engage with patients from the nine protected characteristics. We followed the EDS2 process; the Engagement Team rated our engagement activities against the nice protected characteristics and then asked the Patient and Public Involvement Lay Member to review and comment on these ratings. Following the assessment, we devided an action plan aimed at better improving our engagement approach.

Following the Evaluation of our Engagement Framework we have the following actions for 2020/2021. In this year we will be establishing new engagement processes for the new Herefordshire and Worcestershire CCG and we are keen to learn from our previous structures and processes.

evaluation table 3




























If you require any of this information in an alternative format please call 01432 260618 or see our Accessible Information Standard for more information.