Listening to you

Listening to your feedback

You said  

We want to receive care closer to home.

We did

Set up 'Virtual Wards' delivered in the patients' own home based on hospital care and treatment.

You said

Autism services in Herefordshire for adult service users do not always meet local needs.

We did

Met with service users to understand their experiences. Joint working with local authority to develop a clear strategy and plan to address feedback. [February 2014]

You said

Diabetes patient hand held records could be improved - updated 21 Feb 2014.

We did

Sought feedback on how improvements could be made, and improved records. Ongoing evaluation in progress to ensure records are effective for service users. [February 2014]

Your responses

"I haven’t felt like this many people have cared about me before, thank you”

"This is marvellous service and all the staff I have met so far are fantastic”

"When you say you’re going to do something you do it”

"I’ve have had a full night’s sleep after your initial visit which is the first time in three months, because I feel someone is there for me and to help me feel better"

Have your say

We welcome comments from service users/carers and staff about the local services we commission and have developed a number of ways in which you can tell us about your experiences. Contact This email address is being protected from spambots. You need JavaScript enabled to view it. for further details.