You can get in touch with the Engagement Team by:
- Calling: 01432 260618
- Writing: St Owen’s Chambers, 22 St Owen Street, Hereford HR1 2PL
- Tweeting us at: @nhsCCGHere
If you wish to make a compliment, complaint or concern please see our compliments and complaints section.
Herefordshire PPI Membership scheme
Herefordshire Clinical Commissioning Group (CCG) has Patient and Public Involvement Membership Scheme that brings the public voice to the heart of the organisations. Membership enables patients and the public to work together with us to better understand and help shape local health services.
The aim of the scheme is to give you the opportunity to:
- Have your say and debate issues
- Access up to date information about your CCG
- Help us improve the future local health services
- Learn more about your areas of interest
We contact members regularly with health news and opportunities to get involved.
Members will receive the "Our NHS" public newsletter. The newsletter will outline areas for people to be involved in, health events, national consultations, local and regional health related activities and events. It is also used to canvass opinions about Herefordshire’s health services and highlight where there are opportunities to improve the service from a patient perspective.
The past publications of the "Our NHS" newsletters can be found here.
Members may also have the opportunity to take part in focus groups or workshops, the results of which are used to review services.
This makes the patient voice stronger and gives the patient the power to challenge commissioners in terms of management and providers in terms of performance and hold them to account jointly about the service delivered.
Patient Participation Groups
Most of the GP practices within Herefordshire Clinical Commissioning Group (CCG) have now established a Patient Participation Group (PPG).
The role of PPGs is to get patients more involved with the way the practice is run.
Anyone registered with that practice can become a member of the PPG.
Members have the opportunity to work with doctors and practice managers on a wide range of activities. This can include:
- Influencing decisions about services and facilities
- Helping practices make the best use of resources
- Improving communications between staff and patients
- Making sure patient views are properly represented
You will also have an opportunity to take part in practical tasks such as carrying out surveys or giving advice at flu clinics.
Herefordshire CCG is working jointly with Healthwatch Herefordshire to organise regular Herefordshire county PPG network events. Details of these events can be found on the Healthwatch Herefordshire website, here.
If you want to get involved you should contact your practice directly.
A patient story is where a patient describes their experience of healthcare in their own words.
By sharing your patient story you can help health care professionals to understand what was good, what was bad and what would make your experience better.
Tell us your story by following this link to a short survey or contact the Quality Team using the contact details on the page to book an appointment to meet with us.
Other Ways to have your say
Care Opinion is an independent website where patients can write about their experiences of local healthcare, whether it is good or bad. Healthcare commissioners and providers can respond to comments that are made and it enables them to make changes to services that improve the patient experience and outcomes.
For more information visit the Care Opinion website
Healthwatch Herefordshire collects and presents the views and experiences of local service users to local managers and decision makers in the Health and Social Care settings.
It takes an active part in the decision making process of the Health and Well Being Board and works closely with the Clinical Commissioning Group, local NHS Trusts, Herefordshire Council and the Voluntary sector to ensure the decisions about priorities and services are based on the needs and experiences of local people.
It champions high quality choice and equality of access to health and social care for the people of Herefordshire and liaises with Healthwatch England and the Care Quality Commission on matters that are of concern about specific care providers, health or social care matters.
Healthwatch Herefordshire helps you get the best out of local health and social care. It’s about your voice influencing the services you use. It gives you a powerful voice locally and nationally. Whether it’s improving services today or helping to shape them for tomorrow.
For more information contact:
For more information visit the Healthwatch Herefordshire Website.
Voluntary and community sector organisations
We regularly ask local voluntary and community sector what they think of services for their clients as these patients may not wish to speak with us directly.
Local Voluntary and Community Organisations are welcome to get in touch with us at any time to share their feedback. Please contact us HERE.
Involvement with NHS Providers
The CCG reviews public involvement activity across its providers. We work with them and support their public involvement as our staff work together across the Sustainability Transformation Partnership.
If you require any of this information in an alternative format please call 01432260618 or see our Accessible Information Standard for more information.