A new report from NHS England shows that nine out of 10 patients have “confidence and trust” in their family doctor as well as other general practice staff such as nurses and pharmacists.

A new report from NHS England shows that nine out of 10 patients have “confidence and trust” in their family doctor as well as other general practice staff such as nurses and pharmacists.

Through filling in a survey, patients rated their overall experience of their family doctor highly, with four out of five saying their GP treats them with “care and concern” and provides them with enough time to listen to their needs.

NHS Herefordshire CCG GP practices scored 86% “good” which is 3% above the national average of 83%. Within these figures, 48% said their GP was very good.

There were 5116 surveys sent out across the region and 2504 were sent back – a return rate of 49%.

Lynda Dando, Director of Primary Care, said: “The CCG is delighted to see that practices in Herefordshire continue to achieve higher satisfaction rates than the national average – despite the challenges of increasing workload and a reduction in GP numbers”.  

The survey findings come just over two weeks after Primary Care Networks officially launched across England, with GP practices large and small working to support each other while also offering better services closer to home for patients. And this is on top of the national commitment to recruit, retain and train thousands more family doctors.

The GP Patient Survey 2019 compiled responses from 770,512 people across the country on their experience of the services provided by GP practices, including access to GPs, making appointments, quality of care received from GPs and other health professionals, waiting times, and satisfaction with opening hours and out-of-hours NHS services. 

Other key findings of the survey for Herefordshire included:

  • 72% (national average: 67%) of patients rated their overall experience of making an appointment as good.
  • 77% (national average: 77%) of patients who have tried to use their GP practice website found it easy to access information or services.